Customer Service

Complaint Policy and Procedures

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RIPTA Customer Support Services are available Monday-Friday 8:30 AM-4:30 PM. Please call (401) 781-9400 or 784-9500 ext. 1602 or 1603 for support, email us by using the form below, or for our Deaf or Hard of Hearing: customers TTY (800)745-5555, or find specific contact information below. 

Schedule Information - (401) 781-9400

Customer Service - (401) 784-9500, ext. 2012

Customer Service Agents are available Monday through Friday 8:30am - 4:30pm.

Administration Offices - (401) 784-9500

Flex Service Reservations - 877-906-3539 or (401) 784-9500, ext. 1220

Photo ID Office - (401) 784-9500, ext. 2012

Kennedy Plaza Ticket Sales & Information Window - (401) 784-9500, ext. 1602 or 1603      

Open Monday through Friday 7am to 6pm and Saturday 9am to 5pm. 

TDD RI Relay - 1-800-745-5555, or 711

Lost and Found (401) 784-9500, ext. 1133 is located at 705 Elmwood Ave. in Providence. Hours of Operation are Monday through Friday from 8am to 4pm.  Lost and Found Policy.

Commuter Resource RI - (401) 784-9575